About Cognizant:
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. As one of the world’s leading professional services companies, cognizant help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in fast changing world. Together, cognizant improving everyday life.
Name of the Company: CognizantWebsite URL: www.cognizant.com
Educational Qualification: Any BE/BTech Graduates
Job Profile: Engineer Trainee
Experience: Freshers
Location : Banglore,Chennai,Coimbatore
Salary: 4 LPA
Last Date to Apply: 13-October-2024
Job Description:
IT Service Desk is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscape of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage AI chat bots to automate and streamline their support processes. AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts' time for more complex issues.
Key responsibilities:
- Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
- Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.